Frequently Asked Questions

KR Trucking LLC – Frequently Asked Questions (FAQ)

Welcome to KR Trucking LLC’s FAQ page! Below, you’ll find detailed answers to common questions about our vehicle shipping services, terms, and policies. We’ve designed this page to help you understand every aspect of working with us, from how our process works to what you can expect during your shipment.

General Questions

1. Who is KR Trucking LLC?

KR Trucking LLC is a vehicle transportation company based in Florida, specializing in transporting cars, SUVs, vans, trucks, buses, motorcycles, boats, and other vehicles across the 48 contiguous United States. We’ve been in business since 2012, offering a range of vehicle shipping solutions, including open and enclosed transport, expedited services, and door-to-door delivery. We operate primarily as a carrier but can also act as a broker when necessary to meet our customers’ needs.

2. What services does KR Trucking LLC offer?

KR Trucking LLC offers comprehensive vehicle shipping services, including:

Car Transport: We handle the transportation of cars, whether for individual owners, dealerships, or fleet managers.
SUV, Van, Bus and Truck Transport: We specialize in moving large vehicles, such as SUVs, vans, buses and trucks.
Motorcycle and Boat Shipping: We offer specialized transport services for motorcycles and boats.
Specialty Vehicle Transport: We transport ATVs, UTVs, RVs, and other unique vehicles.
Open and Enclosed Transport: Choose between open carriers for affordable shipping or enclosed carriers for added protection.
Door-to-Door Delivery: We provide door-to-door pickup and delivery services for maximum convenience.
Expedited Shipping: We offer priority shipping for customers with tight timelines.

3. Where is KR Trucking LLC located?

KR Trucking LLC is based in Florida. However, we operate across the entire United States (excluding Alaska and Hawaii), serving all 48 contiguous states.

4. How does KR Trucking LLC differ from other car shipping companies?

KR Trucking LLC stands out because:

Carrier First, Broker Second: We primarily operate as a carrier, meaning we own and operate our fleet of trucks. This gives us more control over the quality of our services. We only act as a broker when necessary.
Advanced Technology: We have partnered with a leading web development and application development company to create an integrated car shipping form and application. This system allows us to provide accurate quotes from the very beginning and ensures a smooth and transparent process from booking to delivery.
Customized Solutions: We offer a wide range of services, including open and enclosed transport, expedited shipping, and door-to-door service, to meet the diverse needs of our customers.

Booking and Quote Questions

1. How do I get a quote for shipping my vehicle?

Getting a quote from KR Trucking LLC is simple. You can:

Use our online form: Our integrated car shipping form allows you to input details about your vehicle, pickup and delivery locations, and preferred transport method. We use this information to provide you with an accurate quote.
Call us directly: If you prefer, you can contact our customer service team for a personalized quote.

2. What factors affect the cost of shipping my vehicle?

Several factors influence the cost of shipping a vehicle, including:

Distance: The longer the distance between the pickup and delivery locations, the higher the cost.
Vehicle Type and Size: Larger vehicles, such as SUVs, vans, buses and trucks, may require more space and resources, which can affect the cost.
Transport Method: Open transport is the more affordable option, while enclosed transport offers extra protection at a higher cost.
Pickup and Delivery Locations: Rural or hard-to-reach locations may result in higher shipping costs due to limited carrier availability.
Time of Year and Demand: Pricing can fluctuate based on market demand, fuel costs, and the time of year. For example, prices may be higher during peak moving seasons.
Additional Services: Expedited shipping or special requirements (e.g., non-operational vehicles) may also increase the cost.

3. Does KR Trucking LLC shipping quote include any hidden fees?

No, KR Trucking LLC prides itself on transparent pricing. All costs are disclosed upfront, and there are no hidden fees. The quote you receive includes all charges, and any additional costs (such as for expedited services or rural locations) will be communicated before booking.

4. How do I book a shipment with KR Trucking LLC?

Once you’ve received your quote, you can book your shipment through our online form or by contacting our customer service team. You’ll need to provide:

Pickup and delivery addresses.
Vehicle information (make, model, and condition).
Your preferred transport method (open or enclosed).
Preferred pickup and delivery dates (subject to availability). After receiving your booking confirmation, we will work with you to schedule pickup and delivery.

5. What payment methods does KR Trucking LLC accept?

We accept multiple payment methods, including:

PayPal
Credit cards
Bank transfers
Other approved payment methods (as specified during the booking process)

Transport Questions

1. What is the difference between open and enclosed transport?

Open Transport: The most common and cost-effective shipping method. Your vehicle will be securely transported on an open carrier, which may expose it to weather and road conditions, though this method is generally safe for most vehicles.
Enclosed Transport: Offers the highest level of protection, with your vehicle fully enclosed inside a carrier. This option is ideal for high-value, classic, or luxury vehicles that require extra protection from weather and road debris.

2. How long will it take to ship my vehicle?

The time it takes to ship your vehicle depends on several factors, including:

Distance between pickup and delivery locations.
Transport availability and route planning.
Whether you’ve selected expedited shipping. Typically, shipping across shorter distances may take 1–5 days, while cross-country shipments could take 7–10 days. Expedited shipping options are available for faster delivery.

3. How will I know when my vehicle will be picked up and delivered?

After booking, KR Trucking LLC will provide you with a pickup and delivery window based on your preferences and carrier availability. We’ll also provide real-time tracking so you can monitor your vehicle’s progress throughout the journey. Our customer support team is available 7 days a week for updates and inquiries.

4. Can I track my vehicle during transport?

Yes! KR Trucking LLC uses advanced tracking technology to keep you informed throughout the shipping process. You will receive regular updates and have access to real-time tracking so that you can follow your vehicle’s journey from pickup to delivery.

5. Do I need to be present for the pickup and delivery of my vehicle?

It is recommended that you or an authorized representative be present at both the pickup and delivery locations. This allows for the inspection of the vehicle and signing of the Bill of Lading. If you cannot be present, you can designate someone to act on your behalf.

Vehicle Preparation Questions

1. How should I prepare my vehicle for shipping?

Before shipping your vehicle, we recommend the following steps:

Clean Your Vehicle: This will allow for a more accurate inspection during pickup.
Remove Personal Items: All personal belongings must be removed from the vehicle, as KR Trucking LLC is not responsible for any items left inside.
Check for Leaks: Ensure there are no fluid leaks, and that your gas tank is no more than a quarter full.
Document Your Vehicle’s Condition: Take photos and notes of your vehicle’s condition before pickup for reference.

2. Can I ship personal items in my vehicle?

Yes, you can ship personal items in your car, as long as their total weight does not exceed 100 pounds and they are stored in the trunk or back seat. Please note however, that personal belongings are not covered by insurance and can result in additional weight, which may affect shipping costs. If you want to transport personal items in your car, please mark it in the comment section of the Car Shipping form.

3. What if my vehicle is inoperable?

KR Trucking LLC can transport non-operational vehicles, but this must be disclosed at the time of booking. Additional fees may apply, as special equipment may be required to load and unload the vehicle.

Insurance and Liability Questions

1. Is my vehicle insured during transport?

Yes, KR Trucking LLC provides insurance coverage for all vehicles transported by our carriers. This coverage protects your vehicle from damage that may occur during transit. You are encouraged to review the insurance details with our team to understand the coverage limits and any exclusions.

2. What happens if my vehicle is damaged during transport?

While KR Trucking LLC takes every precaution to ensure the safe delivery of your vehicle, in the unlikely event of damage, you must:

Note the damage on the delivery receipt (Bill of Lading).
Report the damage to us within 24 hours of delivery. We will work with you and our insurance provider to resolve the claim as quickly as possible.

Cancellation and Refund Questions

1. Can I cancel my booking?

Yes, you can cancel your booking. However, our cancellation policy is as follows:

Before Pickup: If you cancel more than 48 hours before the scheduled pickup, you may be eligible for a full refund, minus any non-refundable deposits or fees.
Within 48 Hours of Pickup: A cancellation fee may apply if you cancel within 48 hours of the scheduled pickup.
After Pickup: Once the vehicle has been picked up, no refunds will be issued.

2. How long does it take to receive a refund?

Refunds for canceled shipments are processed within 10 business days of receiving your cancellation request, subject to the terms of our cancellation policy.

Privacy and Data Security Questions

1. How does KR Trucking LLC protect my personal information?

KR Trucking LLC uses industry-standard security measures to protect your personal information. This includes encryption, secure payment processing, and restricted access to personal data. For more details, please review our Privacy Policy.

2. Will KR Trucking LLC share my personal information?

KR Trucking LLC may share your information with third-party service providers (e.g., payment processors, carriers) or for legal reasons as outlined in our Privacy Policy. We do not sell your personal information to third parties.

Contact and Support Questions

1. How can I contact KR Trucking LLC?

You can contact us via:

Phone: Please use Contact Us form and ask us for our phone number or use Request Callback form, if you prefer that we call you.
Email: Please use Contact Us form.

Our customer support team is available 7 days a week to assist you with any questions, concerns, or updates regarding your shipment.

2. What if I need to change my shipment details?

If you need to update your shipment details (e.g., pickup/delivery address, vehicle information), please contact us as soon as possible. We will make every effort to accommodate your changes, though additional fees may apply depending on the timing and nature of the request.

We hope this FAQ page has answered your questions! If you need further assistance, don’t hesitate to reach out to our team at KR Trucking LLC.

Vehicle Shipping Quote

Current Start
Preview
Complete

Pickup Location

Address

Address 2

City/Town

State/Province

ZIP/Postal Code

Pickup Location Address Type

Please select if it is a residential or commercial address.

Delivery Location

Address

Address 2

City/Town

State/Province

ZIP/Postal Code

Delivery Location Address Type

Please select if it is a residential or commercial address.

Shipping Date

Shipping Date
Shipping Date Shipping Date: Date

more items

Please choose shipping date or date range when you want to ship your vehicle. To choose date range add second date with date later than the first one.

Contact Information

Name

First

Middle

Last

Suffix

Email

Please fill out at least one of these two fields: email or phone number.

Phone

Company

Address

Address 2

City/Town

State/Province

ZIP/Postal Code

Vehicle-1 Model Year

Vehicle-1 Make

Vehicle-1 Model

Vehicle-1 Type

Vehicle-1 Condition

Vehicle condition is important. If it is inoperable, then extra equipment is needed to load and unload vehicle. That will usually increase the shipping cost.

Vehicle-1 Trailer Needed

Open trailer is the most common type. Enclosed trailer provide excellent protection for vehicles, but using it for car shipping would cost more, because less cars would fit on the trailer. It is an excellent option for rare and high-value cars.

Vehicle-2 Model Year

Vehicle-2 Make

Vehicle-2 Model

Vehicle-2 Type

Vehicle-2 Condition

Vehicle condition is important. If it is inoperable, then extra equipment is needed to load and unload vehicle. That will usually increase the shipping cost.

Vehicle-2 Trailer Needed

Open trailer is the most common type. Enclosed trailer provide excellent protection for vehicles, but using it for car shipping would cost more, because less cars would fit on the trailer. It is an excellent option for rare and high-value cars.

Vehicle-3 Model Year

Vehicle-3 Make

Vehicle-3 Model

Vehicle-3 Type

Vehicle-3 Condition

Vehicle condition is important. If it is inoperable, then extra equipment is needed to load and unload vehicle. That will usually increase the shipping cost.

Vehicle-3 Trailer Needed

Open trailer is the most common type. Enclosed trailer provide excellent protection for vehicles, but using it for car shipping would cost more, because less cars would fit on the trailer. It is an excellent option for rare and high-value cars.

Vehicle-4 Model Year

Vehicle-4 Make

Vehicle-4 Model

Vehicle-4 Type

Vehicle-4 Condition

Vehicle condition is important. If it is inoperable, then extra equipment is needed to load and unload vehicle. That will usually increase the shipping cost.

Vehicle-4 Trailer Needed

Open trailer is the most common type. Enclosed trailer provide excellent protection for vehicles, but using it for car shipping would cost more, because less cars would fit on the trailer. It is an excellent option for rare and high-value cars.

Vehicle-5 Model Year

Vehicle-5 Make

Vehicle-5 Model

Vehicle-5 Type

Vehicle-5 Condition

Vehicle condition is important. If it is inoperable, then extra equipment is needed to load and unload vehicle. That will usually increase the shipping cost.

Vehicle-5 Trailer Needed

Open trailer is the most common type. Enclosed trailer provide excellent protection for vehicles, but using it for car shipping would cost more, because less cars would fit on the trailer. It is an excellent option for rare and high-value cars.

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